Who’s my audience? — Frequent Questions

Q: Who’s my audience?
A: Why are you writing?

I’m not just being flippant: Who you write for depends a lot on why you’re writing.

I write my Frequent Questions posts for whoever asks the question, for the most part I’m writing my other blog posts for an intellectually curious writer with a serious sense of humor. In other words, for myself. My marketing writing is for me, too. The me that hasn’t yet done the work I’ve done to be able to teach what I teach.

When I start with a new group of writing students, I always do an exercise aimed at helping them see themselves more clearly through our favorite medium, words. It’s also a great self-esteem boost—and who couldn’t use one of those on the regular?

Seeing themselves more clearly helps them see their ideal audience more clearly—if you agree with me that the ideal audience is someone very much like yourself.

Marketing to your ideal audience

I was talking about this with my writers yesterday and they asked me what Seth Godin had to say about the subject in his Marketing Seminar. So I broke out my notes and found that—eek!—I’m diverging from Godin’s teaching a bit.

One of the questions he encourages us to ask is how our ideal audience differs from us.

Can our audience be like us and be different from us at the same time?

I think yes.

Because if we have something unique that they do not: our experience, our product, our wisdom—whatever it is we’re marketing.

While my ideal audience may be smart, creative, committed writers, they’re writers who have not walked in my shoes. I can tell them where to position the cushions to avoid blisters.

Being like me is not the same thing as being me.

But, listen, if any of you out there are me, could you find someone else to do the dishes?

Anaik Alcasas: Eavesdropping to “wow” your reader

Anaik Alcasas
Anaik Alcasas

I met Anaik Alcasas through The Marketing Seminar, Seth Godin’s new vehicle for spreading his insights and provoking new ones. She describes her business as providing “brand strategies for remarkables.” Follow her juicy #100booksinayear journey on Instagram @anaik_ed.

Eavesdropping to “wow” your reader

by Anaik Alcasas

How in the world can this writer be connecting directly with me—my pain points, core desires, need for affirmation and inspiration, insight and encouragement?

These are the kinds of things you would have heard four years ago if you were eavesdropping on my inner dialogue in the bookshop down the road.

Three years of in-depth research later, using a unique color-coding approach, have revealed several recurring themes in the most engaging motivational and prescriptive non-fiction. In brief, the most engaging writers seem to connect consistently with their readers—or so the research has shown—by touching on elements of audacity, credibility, storification, vulnerability, affirmation, illumination, generosity and inclusion, among others.

So let’s take that step by step, testing this theory, eavesdropping on the inner dialogue of your reader—that reader you’re writing for and to. We’ll italicize these thoughts, to remind us that this is potentially the inner dialogue of that reader:

Audacity

If you’re saying what everyone else is saying, just with a few minor adjustments, I’m not interested. Challenging the status quo? Tell me more. Disrupting some big traditional gatekeepers with your proposition? Tell me more. Challenging the oppressive troll under the bridge (whatever that may be) who scares people away from crossing over into more freedom, more opportunity, more fruitfulness, more solutions, more vital growth, greater resources to make a positive dent in the universe? Yep, talk to me.

While you’re articulating your audacious proposition, don’t forget to articulate the opposition (my pain points) and the promised transformation (why I should keep reading). And feel free to cycle through those things all throughout our time together – proposition, opposition, promised transformation.

Credibility

You’re not just stringing together nice-sounding words that you think will “sell” people (we’ve all tasted the cream-puff positive-psychology bull-o). Your credibility involves having done the hard yards for yourself, demonstrating you’ve put in the years, garnered real-world experience, done the reading and the research. Show me your roots and show me your foundation.

Oh, and while you’re at it, make sure you answer my unspoken questions “Why you? Why this? Why now?”

Storification

I’m wired to read stories, so package your knowledge and wisdom into stories, anecdotes, metaphors and analogies. This is the great antidote to cut-and-dry advice. If I wanted the preachments I’d go talk to my outlaws or that know-it-all neighbour—you know the one—always ready to dole out insular “advice” with an overtone of judgmentalism and a side of “you should.”

Storify your wisdom and I’ll lap it up and ask for more.

Vulnerability

If you haven’t fallen far and hard, suffered loss, run head first into severe obstacles that banged you up–if you’re too perfect and you’re hiding the real parts of your journey in the hopes I’ll trust your “perfect” image more than the next guy who’s sharing about his stomach-lurching lows and dizzying highs, think again.

I, your reader, am a deeply flawed human being with a business that might fall into dire straits without some actionable solutions, and I need to know that your teaching works for deeply flawed human beings and flailing businesses.

Affirmation

My favorite word after my personal name is “you” (copywriters know this), so what’s the “you-quotient” of what you’re trying to teach me?

I know, I know, it’s hard work to distill your training, wisdom, knowledge, and solutions into insanely useful content. But I don’t really care about what you’re saying unless you can bring it back to me through your affirmations and applications. Bring it back to those pain points you already identified. Empathize with my reader’s doubt and answer it directly, point by point.

Illumination

You’ve presented your data, stories, case studies, examples, and affirmed to me that these are written for me, right now, and can move me forward into the promised transformation I long for.

Keep on going! Your illumination provides context so you’re not just giving me a data dump, but you’re stringing it all together, giving it relevance and meaning for those pain points we talked about, and helping me to get excited.

These are the “aha moments” in your content, the tweetables. If you’d said them before the credibility and storification and all the rest, they would have merely been pontifications–unproven claims. But I’m totally on your side now, and I’m nodding along. Illuminate away.

Generosity

If I’ve read this far, it means I’ve already found a sense of tribe, a sense of belonging, within your content. You’ve already joined the ranks of one of my virtual mentors. Guess what’ll tip it into the realm of lifelong loyalty, something that really wows me, something that makes me get even more engaged and possibly make the deeper changes necessary for genuine progress? Your generosity elements – the checklists, summaries, recaps, bonus downloadables, and insider goodies designed just for those who are most on board … your ideal target audience.

Inclusion

You won me over, I voluntarily enrolled, I made the significant time investment to read your book, or watch your free webinar, or work through your ten-day-email tips course. Are you content with a one-sided conversation or do you want to move this into the realm of two-sided? If so, invite me to join your tribe, to sign up for more generous tips and insights, invite me to join a Facebook group, or to email you with questions.

Inclusion can be done many ways, but this is one of the most significant opportunities, one of the biggest differentiating factors between books and content BIE and AIE (before internet era and after the start of the Internet Era).

***

What would any of us do if we could—just for one day—read the minds of our ideal target readers? Certainly, we might change the depth with which we attempt to engage, personalize, and empathize with them.

The theory is that, what the most engaging writers have done intuitively—thanks to long-time leadership experience and high emotional-IQ (EQ)—we can learn to do intentionally, by paying attention to and “hearing” those readers we most want to serve with our writing.

So now it’s your turn to let us eavesdrop … which one of those nine elements describes your inner thought processes when you pick up a nonfiction book? And which one would you most like to nail in your next piece of writing?


Time to kick your writing skills up a level? Join Elaine for her popular Writing Unbound program this October. A serious commitment, for people serious about change.

#WhyIWrite – When every day is National Day on Writing

Did you know about the National Day on Writing? I just found out about it. And why is it not “National Writing Day”? Perhaps to give the editors something to do on National Editing Day. Anyway, you know it’s a real thing because there’s a hashtag: #WhyIWrite.

#WhyIWrite

I wrote “National Editing Day” as a joke but then I figured I should check the Google machine. No, there’s no National Editing Day. But there is a National Proofreading Day (March 8th). Mark your calednars.

The National Day on Writing comes to us courtesy of the National Council of Teachers of English. I’m sure they’re fine people—two of my favorite teachers taught English—but they really ought to meet up with the National Council of Copyeditors. (Sadly, that doesn’t exist either.)

#WhyIWrite Every Day

The official National Day on Writing is October 20th. But longtime readers know that every day is Writing Day here at Bennett Ink. And it has been for the last 440 days.

I could offer a million reasons #WhyIWrite. But I hate lists, so I’ll just give you a few.

Because my clients pay me. But the truth is I write even when I’m not getting paid directly—I just get to choose my own topics and deadlines. Still, I love my clients. And (mostly) the topics they speak and write about.

Because it helps me think. For the past couple of months I’ve been working my way through Seth Godin’s Marketing Seminar—there’s a summer intensive starting soon and I highly recommend it. When I get to the questions at the end of each module, my first reaction is, I have no idea how to answer these questions. Then I copy and paste them into a Word doc and start typing and it turns out I do have answers to those questions. Sometimes pretty good answers, too.

Because I love surprises. I love helping my readers shift their perspective and see things from a different angle. And my writing students discover their skills.

Because I have things to say. Since I started posting daily about 14 months ago, many readers have told me that my writing has made a difference in their lives. It’s also made a difference in mine.

Because every time I do it, I get a little better. Not that everything I write is a gem, but bit by bit (byte by byte?) the bar gets higher every day.

Because it keeps me sane.*

Why do you write?

*within normal tolerances


If you’re secretly attached to your files full of unfinished writing …if you enjoy collecting rejection emails…if you worry that effective marketing would generate too much income for your business DO NOT register for my VIP class on Revision.